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Information Communications Technologies (ICT) Manager

23 October 2024

Lviv/ Kyiv

ERA BACKGROUND

Ukraine’s efforts to win the future – emerging from Russia’s full-scale war ready to accelerate its development as a sovereign, independent, democratic, and prosperous state – require a dynamic, inclusive economic recovery. Through partnerships with the government and robust private sector engagement, ERA has supported economic growth and resilience in Ukraine since 2018. Following Russia’s brutal invasion of Ukraine in February 2022 and subsequent occupation of the part of Ukraine, ERA shifted from its focus on Eastern Ukraine to cover development priorities across the country that address Ukraine’s urgent needs in export logistics and infrastructural improvements.

AGRI-UKRAINE GRAIN EXPORT LOGISTICS

USAID’s Economic Resilience Activity (ERA) is one of USAID’s core partners implementing the $350 million Agriculture Resilience Initiative – Ukraine (AGRI-Ukraine) that was established in 2022 to bolster Ukrainian agricultural exports and alleviate the global food security crisis exacerbated by the war. Under AGRI-Ukraine, ERA partners with public and private companies to complement and leverage urgently-needed grain transportation and transshipment investments.

INFRASTRUCTURAL IMPROVEMENTS

ERA also directly supports the Government of Ukraine, including the State Agency for Restoration and Development of Infrastructure of Ukraine (SARDI), the State Customs Service and Ukrainian Railways, to upgrade 42 of Ukraine’s border crossing points (BCPs). Modern and more efficient border infrastructure and customs procedures will reduce export costs and increase export capacity, enabling Ukraine to scale trade and advance its path to EU integration.

ENERGY AND EMERGENCY RESPONSE (EER) SUPPORT

As one of USAID’s most flexible activities that responds to emerging and/or emergency needs, ERA is expanding its interventions that assist Ukraine businesses, communities or individuals in the fall and winter (September 2024-December 2025). The goal is to minimize the impact on the Ukrainian people and economy given recent power deficits. This is an adaptive component and ERA may also need to respond to other emergency needs in the face of ongoing Russian aggression and attacks on Ukraine’s critical infrastructure.

JOB OVERVIEW

The ICT Manager assumes a pivotal role in overseeing the project’s IT System management, encompassing the integration of new hardware and software for program operations or essential upgrades. A key responsibility involves the comprehensive management of the project’s ICT network and computer equipment, ensuring the optimal maintenance and functioning of servers and other technological assets. Moreover, the ICT Manager takes a proactive stance in implementing and managing robust IT security systems, which is crucial for safeguarding sensitive data and ensuring compliance with pertinent regulations. The ICT Manager oversees the team of three IT officers ensuring equipment provision and IT safety and security in three offices, namely Kyiv, Lviv, and Odesa, which means maintaining IT infrastructure and ensuring seamless operations across multiple locations, further highlighting the significance of effective IT management.

The ICT Manager is at the forefront of maintaining a secure and reliable IT environment for all stakeholders, emphasizing the importance of data integrity and confidentiality. Operating within a collaborative team environment, the ICT Manager engages in close coordination with both Operations and Technical teams. This role entails managing IT systems and assessing, enhancing, and aligning IT security measures with industry best practices to mitigate potential risks and vulnerabilities. This position is based at the Lviv ERA office and operates under the supervision of the Chief Financial Officer-CFO.

RESPONSIBILITIES:

  • Lead the strategic organization and continuous oversight of the project’s IT infrastructure, ensuring seamless integration of new hardware and software to support program operations or essential upgrades.
  • Identify, assess, and manage the procurement needs of IT equipment across three offices – Kyiv, Lviv, and Odesa – collaborating with Procurement Team to ensure timely and cost-effective acquisition while adhering to organizational procurement protocols.
  • Take charge of the comprehensive management of the project’s ICT network and computer equipment, overseeing the optimal maintenance and ensuring the smooth functioning of servers and other technological assets.
  • Use established DAI ICT Security protocols and guidelines to design, implement, and manage robust IT security systems to safeguard sensitive data, ensuring compliance with relevant regulations and mitigating potential cybersecurity threats.
  • Document and articulate security standards for a wide range of products, including network devices, virtual machines, mobile devices, and application development.
  • Maintain a vigilant approach to ensure data integrity and confidentiality, playing a pivotal role in upholding a secure and reliable IT environment for all stakeholders involved.
  • Monitor compliance with security processes, policies, and procedures;
  • Conduct regular risk identification and assessment of Infrastructure & Business Systems security;
  • Configure and manage dashboards and reports to improve monitoring of security controls;
  • Maintain ICT disaster recovery plans and ensure they are documented, implemented and tested;
  • Manage the ICT Needs Assessment (Needs Assessment, Report and Recommendations, Preparing Specifications and implementation plans, preparing approval documentation, Procurement, Implementation and transfer of ICT systems/solutions, Monitoring and Evaluation);
  • Coordinate user management for all staff and maintain confidentiality of all passwords and other restricted information;
  • Maintain the project servers’ maintenance throughout three ERA offices. Ensure that the servers are being regularly backed up and functioning properly;
  • Work with the Administration Procurement Assistant to maintain a list of the project’s IT related inventory;
  • Coordinate checking systems in order to optimize performance and initiate recovery action after system failures;
  • Take a leadership role in ensuring efficient and effective IT management across the specified offices, emphasizing the importance of streamlined IT operations, technical excellence, and proper equipment provisioning.

QUALIFICATIONS

  • MBA/MA in Information Technology, Computer Science, or a related field. Relevant certifications in IT management, IT System Administration, security, or project management are a strong plus.
  • A minimum of 5 years of progressively responsible experience in IT management, including network infrastructure, hardware/software integration, IT security, and equipment procurement.
  • Demonstrated expertise in designing, implementing, and managing robust IT security systems, including knowledge of Windows Server & Windows Client operating systems, as well as knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing.
  • Proficiency in a wide range of IT technologies, including network administration, hardware maintenance, software deployment, cloud computing, and server management.
  • High level of integrity, maintaining confidentiality and adhering to ethical standards in handling sensitive information.
  • Ability to respond effectively to time-sensitive demands and inquiries.
  • Ability to multi-task and prioritize tasks. Excellent organizational skills and ability to work as part of a team;
  • An extremely well-organized and self-directed individual with sound analytical ability, good judgment, and strong operational focus;
  • Fluency in English and Ukrainian is required.

JOB EXPECTATIONS:

In this position, you are expected to share the DAI four core values:

  • Integrity: commit to civil and ethical behavior, play by the rules, and do the right thing;
  • Responsibility: be accountable to clients, partners, grant recipients, beneficiaries, colleagues, and communities where we work. If you fall short, you own up, fix the problem, and get it right the next time;
  • Excellence: adhere to the highest technical and professional standards in innovation, learning, and service;
  • Global Citizenship: respect the cultural diversity and treat everyone everywhere with professionalism and dignity to make the world a better place.

WE OFFER

Contract length: 12-month employment agreement with a possibility of extension.

Benefits Package:

  • 28 calendar days of annual leave
  • 10 days of internal well-being paid leave per annum
  • Medical Insurance for ERA staff and their families
  • Life Insurance for ERA staff
  • Coverage of all expenses for the business trips
  • Military reservation is possible and granted if you are on a relevant military register

Start date: November 2024

Application process

All applicants must send a cover letter and updated CV (no longer than four pages) in English to ukraine@dai.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

Closing date for applications: November 20, 2024.

For further information about DAI GLOBAL LLC, please consult our website era-ukraine.org.ua.